Complete Care Plans

Our Complete Care plans are designed to give you the critical technical support you need to maximize your network’s speed, performance, and stability, without the expense of a full-time IT staff.

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss.

The Benefits Are Obvious:

• You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.

• You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!

• How does faster performance, fewer “glitches”, and practically zero downtime sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.

• You will have ALL of the benefits of an in-house IT department WITHOUT all of the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.

• You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers. .

• You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.

• You’ll sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.
• You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.
• You’ll finally put a stop annoying spam, pop-ups, and spyware from taking over your computer and your network.
• You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Service Levels

• Reduced Service Rates / Emergency Response Fee
• All phone calls under 5 minutes are free
• Priority Scheduling
• Guaranteed 4 Hour response to your critical, business down emergencies.
• 24/7 Remote Monitoring Service
• Systems Maintenance Management
• Security Patch Management
• Online Custom Client Portal
• Monthly Management Report

Click here for full details of the Level I Plan

Level II:

• Everything listed under Level I, PLUS
• General Service, Phone, Remote Support Sessions
• Initial Site Survey (27-Point Network Audit)
• Creation of AUP (acceptable use policy)
• Quarterly Review & Planning Consultation

Click here for full details of the Level II Plan

Level III:

• Everything listed under Level I & Level II, PLUS
• Guaranteed 2 Hour response to your critical, business down emergencies.
• General Service, Phone, Remote Support Sessions
• Monthly test restores of backups
• System Security Management
• Client access to asset and event reports
• Adding & Removing of Users
• Full System Documentation of your network

Click here for full details of the Level III Plan

Level IV: Best Value

• Everything listed under Levels I, II, and III, PLUS
• Guaranteed 1 Hour response to your critical, business down emergencies.
• FREE Break-Fix Services
• Backup system management
• Hardware and software installs & upgrades
• System recovery in case of complete disaster
• Loaner PC/Server
• Vendor Liaison

Click here for full details of the Level IV Plan